Get in Touch With Us

Got a question about something you read in our CoinPoker coverage, spotted a promo code that no longer works, or just want to flag feedback? Here's how to reach us and what happens once you do.

How to Reach Us

Email is the best way to get in touch. We read every message that comes in and try to reply within two working days. Send your note to [email protected] and include a short summary of what it's about — that alone saves a lot of back-and-forth and gets your message to the right person faster.

What People Usually Write In About

• Bonus and promo code queries — If a code mentioned on the site doesn't apply at checkout, or a welcome offer's terms have changed since we last checked, tell us the date you tried it and what you saw. We recheck flagged offers and update the page where needed.
• Accuracy corrections — Crypto poker terms, rake structures, and licensing details can shift. If something in our CoinPoker review looks out of date, let us know and we'll verify it against current information.
• General questions about how CoinPoker works — Deposits, withdrawals, KYC, or how the CHP token fits into the rewards programme. We can point you to the relevant part of the review or clarify something that wasn't explained well.
• Content suggestions — If there's a crypto poker topic, another operator, or a comparison angle you'd like to see covered, we're open to hearing about it.
• Responsible gambling concerns — If you or someone close to you is struggling with gambling, say so in your message. In the US, the National Council on Problem Gambling helpline is 1-800-GAMBLER, and we're happy to point you toward further resources.

What to Expect After You Send a Message

A real person reads and answers every email — there's no auto-reply standing in for a genuine response. Our usual turnaround is two working days, though it can run a little longer if we're mid-review on a large update. If your question needs research (for example, confirming a current bonus term or a payout timeframe), we'll say so and follow up once we've checked.

A Note on What We Can and Can't Help With

We can clarify or correct anything published on this site, including details about CoinPoker's bonus codes, games, or fairness measures covered in our review. We can't resolve issues with your CoinPoker account itself — for deposits, withdrawals, verification, or account access, you'll need to go through CoinPoker's own customer support channels directly, since we're an independent review site and not affiliated with the operator.

If you're comparing options beyond CoinPoker, you may also find our page on trusted non-GamStop casinos in the UK useful, though note that's aimed at a different market and audience than the US-focused poker coverage on this site.

Before You Play

Online poker and gambling are for adults aged 21 and over in most US states, and 18+ where a lower threshold applies locally — always check your own state's law, since CoinPoker operates under an offshore licence and sits in a legal grey area for US players with no domestic player protections. Poker involves skill, but it also carries real financial risk, and no strategy removes the chance of losing money. If gambling stops being fun or starts affecting your finances, relationships, or wellbeing, contact the National Council on Problem Gambling at 1-800-GAMBLER for confidential support.

Thanks for reading, and for taking the time to reach out. We'll get back to you as soon as we can.